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We are here to help
Questions about an order, a gift, or which tie to choose. A real person reads every message and replies within one business day.
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A real person
Every message is read and answered by our team, never a bot.
Within one day
We reply within one business day, Monday to Friday.
Here to help
Sizing, gifting, or an order gone sideways. Ask us anything.
Before you write
Quick answers
Where is my order?
Track it on the Track order page using the link from your dispatch email. U.S. orders arrive in 5 to 10 business days.
How do I return something?
Return any unused item within 30 days for a full refund. The full steps are on the Returns and Refunds page.
Can I change or cancel my order?
Email us quickly with your order number. If it has not dispatched yet, we will change or cancel it for you.
Do you offer gift wrapping?
Every order arrives gift-ready in a presentation box, embossed in full. The gift sets add a ribbon, so there is nothing to wrap.